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Quality Policy

Quality Testing and Precision Measurement
Our Commitment

Quality Policy Statement

"KL Technology Solutions is committed to providing calibration and validation services of the highest quality, ensuring accuracy, reliability, and full compliance with national and international standards. We pledge to continuously improve our processes, invest in our people, and exceed our clients' expectations."

Quality is not merely a department or a process at KL Technology Solutions -- it is the fundamental principle that governs every aspect of our operations. From the moment an instrument enters our facility to the delivery of the final calibration certificate, every step is governed by rigorous quality protocols.

Our Quality Management System is designed in accordance with ISO/IEC 17025 and ISO 9001:2015 standards, ensuring that our calibration and testing results are accurate, reproducible, and traceable to national and international measurement standards.

Compliance

Standards We Follow

Our operations are governed by internationally recognized standards to ensure the highest quality of service.

ISO IEC 17025 Standard
ISO/IEC 17025:2017

General requirements for the competence of testing and calibration laboratories. This standard ensures our laboratory operates with technical competence and produces valid results.

ISO 9001 Quality Management
ISO 9001:2015

Quality Management System standard that demonstrates our ability to consistently provide services that meet customer and regulatory requirements while enhancing satisfaction.

NABL Accreditation
NABL Accreditation

National Accreditation Board for Testing and Calibration Laboratories accreditation ensures our calibration results are traceable and recognized across India and internationally.

GMP Standards
Good Manufacturing Practice (GMP)

We adhere to GMP guidelines in our validation services, particularly for pharmaceutical and healthcare industry clients requiring strict regulatory compliance.

WHO Guidelines
WHO Guidelines

Our validation protocols for pharmaceutical clients comply with World Health Organization guidelines for equipment qualification and process validation.

ISPE Guidelines
ISPE & ASHRAE Standards

We follow ISPE baseline guides and ASHRAE standards for clean room validation, HVAC qualification, and environmental monitoring activities.

Quality Control Process
Our Goals

Quality Objectives

Our quality objectives are measurable targets that drive continuous improvement across all aspects of our operations. These objectives are reviewed and updated annually to ensure we remain aligned with industry best practices and our clients' evolving needs.

  • Maintain measurement uncertainty within the best possible limits for all calibration parameters
  • Achieve less than 0.5% error rate in all calibration certificates issued
  • Ensure 100% traceability of all calibration results to national/international standards
  • Maintain a customer satisfaction rating of 95% or higher through regular feedback surveys
  • Complete all calibration jobs within the committed turnaround time
  • Conduct regular proficiency testing and inter-laboratory comparisons
  • Provide ongoing training to all technical staff with minimum 40 hours per year
  • Achieve zero non-conformities in external audits and assessments

These objectives are communicated to all employees and are monitored through regular management reviews to ensure consistent progress and accountability.

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